The aim of the study is to investigate the diferent types of toll-collecting booths along the toll plazas, which includes the service rate of vehicles passing through the toll plazas. The analysis proved that the dedicated E-pass lane has a lesser tollbooth transaction time. The usage of the E-pass lane was not maximized in spite of the speedy transaction because more vehicles still pass through the conventional tollbooths, which causes frequent congestion especially during rush hours. The mixed-mode lane is fairly slower than the exclusive E-pass lane. It was also observed that the lane capacity and delay of toll-lanes also vary widely with the type of toll-collecting booth. The queue delay in mixed-mode scheme is significantly less than for the purely manual scheme.
