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WP-2020-04: Between Resilience and Transformation: Mental Health Policies, Interventions, and Challenges in the ITBPO Sector through the Covid-19 Crisis

This paper examines the progress of the ITBPO industry in advancing mental health in their workplaces as envisaged under Republic Act 11036. Using an online survey of HR officers and/or management representatives complemented by key informant interviews, the study looked into the extent and nature of mental health policies, programs, and services in companies; the challenges they faced in developing and implementing those interventions, especially amid the pandemic; and the opportunities for structural reforms around mental health. Seventy-eight (78) respondents from various subsectors and mega-cities joined the survey.

Department of Labor and Employment - Institute for Labor Studies
Authors Keywords
Delerio, Ronell J. ; Dumalaog, Frances Camille G.; mental health; labor; work; ; COVID-19; workplace; mental health policies; ITBPO sector; COVID-19 crisis; stress; national mental health policy; work environment; Republic Act 11036; RA 11036;
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