The Report Card is a means by which citizens can provide credible and collective feedback to public agencies about their performance. It brings forth information on users ' awareness, access, use, and satisfaction with public services. It is an important follow-up to the World Bank ' s Poverty Assessment for the Philippines. It complements the expert analyses and findings in the Poverty Assessment with a " bottom-up " assessment of pro-poor services in five key areas: health care, elementary education, water supply, housing, and subsidized rice distribution.The Report Card identifies the key constraints that Filipinos face in assessing public services, their appraisals of the quality and adequacy of public services, and the treatment they reeive in their interactions with service providers, especially government officials. It offers several recommendations on sector and sub-sector policies, strategies and programs to address constraints and improve service delivery, especially to the poor and under-served areas and groups. the Report Card is based on a national client satisfaction survey undertaken by the World Bank in collaboration with the Social Weather Stations (SWS), a survey research organization in the Philippines that is independent, non-partisan, and credible.
(With permission from the World Bank Group)
