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What, Why, and How: Fundamentals of Generic Quality Assurance Training. A Practical Handbook

This handbook was produced with the intention of helping key leaders in the health sector and local health service providers promote quality assurance in health care and service provision to achieve lasting outcomes. The material focuses on the "what," "why," and "how" of conducting Basic Generic Quality Assurance Training. It presents the basic modules identified by the DLSU QA Resource Team as constituting a Basic Quality Assurance training and/or seminar. The modules are developed and organized in such a way that they capture, as well as reinforce, the principles of and requirements for an effective Quality Assurance Program based on the World Health Organization's guidelines for introducing the program in developing countries. The production of the handbook is one of the activities of a two-year project implemented by an interdisciplinary team of faculty from DLSU-Manila. The project, entitled "Institutionalization of Quality Assurance Program (IQAP) in the Primary Health Care Setting," is funded by the United States Agency for International Development (USAID)-Manila.


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