This paper examines the progress of the ITBPO industry in advancing mental health in their workplaces as envisaged under Republic Act 11036. Using an online survey of HR officers and/or management representatives complemented by key informant interviews, the study looked into the extent and nature of mental health policies, programs, and services in companies; the challenges they faced in developing and implementing those interventions, especially amid the pandemic; and the opportunities for structural reforms around mental health. Seventy-eight (78) respondents from various subsectors and mega-cities joined the survey.
