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Publication Detail
NCPAG PJPA 2013-1: Philippine Journal of Public Administration: From traditional public administration to the governance tradition: research in NCPAG, 1952-2002

Globally recognized as a best practice, the Citizen's Charters were developed under the paradigm of New Public Management (NPM), which uses business-like perspective and tools by bringing the public as a customer in the center of public services delivery. Building on these successes, the Philippine government launched an anti-red tape program based largely on RA 9485, which mandates the creation of Citizen's Charters for all frontline services of the government including local governments. This paper evaluates the compliance of selected charters to the provinces of the law and reveals that the Citizen's Charters developed show absence of stakeholder involvement in their formulation, varying levels of compliance with the required information in the charter, inconsistencies in the information provided, and lack of customization and innovation on the part of the LGUs with respect to content and form of the charter. These findings indicate that the Citizen's Charter as implemented does not consistently hold the basic principles of NPM and "charterism."

UP-National College of Public Administration and Governance
Authors Keywords
Saguin, Kidjie Ian; Corruption -- Government policy; Political corruption--Citizen participation; Citizen's Charter; New Public Management (NPN); Anti-Red Tape Act of 2007;
Download PDF Number of Downloads
Published in 2013 and available in the UP NCPAG Library or Downloaded 131 times since October 25, 2018
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