DRN Vol. 39 No.3
'Reexamine SHS Programs Employment and Entrepreneurial Objectives'
Regulatory Impact Assessment Adoption Determinants: A Diagnostic Framework
Exploring Responses to the Employment Impact of Excise Tax Reform: The Case of the Philippine Tobacco Industry
Mapping Out Employment Opportunities in the Cultural Heritage Sector A Strategic Framework

PIDS WB 2021-0905
Annual Public Policy Conference Webinar 4: Robust and Healthy Workforce and Closing Program
PIDS WB 2021-0904
Annual Public Policy Conference Webinar 3: Green And Inclusive Recovery
PIDS WB 2021-0903
Annual Public Policy Conference Webinar 2: Ethical Business
PIDS WB 2021-0902
Opening Program and Annual Public Policy Conference Webinar 1: Resetting Capitalism
Publication Detail
PJPA JA 2001-1-2: The development payoffs of good governance: emerging results of a social experiment in Bulacan and Davao del Norte

Benchmarking is a continuous, systematic process for identifying and importing best practices to improve performance. It involves a series of actions, steps, functions or activities that bring about an end result. Several types of benchmarking include the internal, competitive and functional, generic or process benchmarking. Most benchmarking processes incorporate these essential elements: planning, data collection, data analysis and reporting, and adaptations of study findings. The article enumerates examples of how benchmarking is employed in the public sector. It features the experiences derived from an Asian Development Bank's project to pilot test the use of benchmarking as a means of improving municipal service delivery in selected Asian municipalities. Although the participating municipalities had different levels of accomplishments due to varying political and cultural circumstances, the study shows that all of them agree that benchmarking offers an exciting way for municipalities to make tangible improvements in service delivery by proving that they can do better, either by studying their internal processes, or going through a friendly competition with other agencies.

UP-National College of Public Administration and Governance
Authors Keywords
Villareal, Ma. Mildred R.; local governance; Local democracy -- Best practices; Benchmarking (Management);
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Published in 2001 and available in the UP NCPAG Library or Downloaded 114 times since October 25, 2018
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