LATEST PUBLICATIONS
NEDA 7 COVID-19 RRP 2020-2022
Central Visayas COVID-19 Regional Recovery Program 2020-2022
NEDA 7 RDP 2017-2022 Midterm
Central Visayas Regional Development Plan 2017-2022 Midterm Update
NEDA 7 RDRA 2017-2022
Central Visayas Regional Development Research Agenda 2017-2022
NEDA 7 RDR 2019
Central Visayas Regional Development Report 2019

LATEST AV MATERIALS
PIDS WB 2021-1201
Analyzing the President's Budget for 2022
GIZ-FFS-2020-01
WASHaLOT 3.0: Production Process
GIZ-FFS-2021-03
WASHaLOT 3.0 Mass Production
GIZ-FFS-2021-02
Minimum Requirement Guidelines on WASH in Schools
Publication Detail
DP 2010-22: e-Government Initiatives of Four Philippine Cities

This study intends to provide a snapshot of the city government (in a developing country) as it uses information and communication technology (ICT) to transform its public service delivery and promote good urban governance. The volume of work related to services provided by local governments could be made more efficient, effective, transparent, accountable, and equitable using relevant technologies. In the Philippines, a Government Information Systems Plan (GISP) was approved and adopted as framework for all computerization efforts of key services and operations. This study used as case study samples four city governments (Caloocan, Muntinlupa, Antipolo, and Tagaytay) known to actively use ICT applications to determine: (1) the level of use of ICT, and (2) how their computerization efforts facilitate good urban governance. The e-governance framework used for this study has a phased ICT utilization wherein a government agency must first use ICT to improve its internal operations (e-administration), then its public service delivery (e-government), before finally being able to use ICT to improve its relationship with its constituents (e-governance).

Philippine Institute for Development Studies
Authors Keywords
Iglesias, Gabrielle ; information and communications technology (ICT); Philippines; local governance; e-government; e-administration;
Download PDF Number of Downloads
Published in 2010 and available in the PIDS Library or Downloaded 1,825 times since November 25, 2011
×
Please let us know your reason for downloading this publication. May we also ask you to provide additional information that will help us serve you better? Rest assured that your answers will not be shared with any outside parties. It will take you only two minutes to complete the survey. You will answer the profile questions only once as long as you enter the same email address. Thank you.


To use as reference:
If others, (Please specify):
Name: (optional)
Email: (required, but will not display; please use the same email address when downloading another publication so that the profile questions will not appear)
Age:
Gender:
If Prefer to self-describe, please specify:
Level of Education:
Occupation:
If employed either part-time or full-time, name of office:
If others, (Please specify):
Would you like to receive the SERP-P UPDATES e-newsletter? Yes No
Use the space below if you have any comment about this publication or SERP-P knowledge resources in general.