This book reviews the performance and sustainability of two Philippine NGOs that have not reached the scale of the more renowned models. These are the Alalay sa Kaunlaran sa Gitnang Luzon, Inc (ASKI) and the Kabalikat para sa Maunlad na Buhay, Inc (KMBI). The aim of the study is to gain a better understanding of the challenges facing microfinance institutions and the factors which are critical to their outreach and sustainability
The study starts with an assessment of organisational performance and proceeds to review the organisational strategies and processes that were instrumental in accounting for the organisations' performance
In assessing organisational performance, the study identified a set of quantifiable performance indicators, primarily financial and operational, and used these as the basis for comparing and reviewing the two organisations' performance. Specifically, indicators for effectiveness, efficiency, and sustainability were identified. Effectiveness indicators included impact, responsiveness and outreach. Efficiency indicators included aspects of operational and financial efficiency
Operational and financial sufficiency as defined by the Consultative Group to Assist the Poorest (CGAP) appraisal format were major indicators used for financial sustainability. This was complemented by an assessment of qualitative factors. These covered the areas of organisational vision, mission and strategy, expansion and branching methods, and organisational processes covering corporate governance, culture and learning processes and human resource management.
