From CARD and MCPI’s experience so far under the Imp-Act project, there have been many valuable lessons in terms of institutionalizing the IA process within MFIs. CARD and MCPI are also learning that beyond internal capacities, there should be serious commitment on the part of MFIs to institutionalize impact and client monitoring. This commitment must rest on the belief that learning from clients is critical in proving effective microfinance services, improving organizational performance and ensuring institutional growth and sustainability.
