The growing population of elderly and persons with reduced mobility (PRMs) in the Philippines requires providing safe, accessible, reliable, and inclusive transportation to cater to their travel needs and connect them with society, economic opportunities, and basic services, especially healthcare facilities. The study aimed to understand their experiences and satisfaction with the fare-free bus service in Quezon City, through surveys and validated through semistructured interviews. The survey revealed high satisfaction with the service, particularly in security, comfort, and availability. The interviews, which focused on their experiences, found that despite the positive experiences and high satisfaction rates, there are still areas for improvement with bus units, waiting areas/bus stops, information, service management, and predictability of the bus schedule. By gaining insights into user experiences and satisfaction levels, especially of the elderly and PRMs, the study can inform infrastructure development and investments that are more responsive to the needs of all.