This paper assesses the transition of selected local government units (LGUs) in the National Capital Region on integrating technological advancements in government transactions, particularly the use of online payment systems for real property tax (RPT) payments in the Philippines.
While the concept of RPT online payments is not entirely new, the COVID-19 pandemic has led almost everybody to prefer the use of online payment methods. Some LGUs have already implemented ordinances and other interventions to generate online payment systems due to the high demand for easier and cashless transactions. However, one of the main problems is the technological illiteracy of some taxpayers and the country’s poor internet quality.