This paper identified knowledge management (KM) practices and recommended KM practices that could improve the delivery of healthcare services in Laguna. Key informant interviews and focus group discussions were used to gather data. The healthcare service delivery in Laguna was discussed, and the gaps in the management of healthcare knowledge were identified.
Major findings include the absence of a standard IEC material for reproduction accompanied with the lack of a policy instrument or a provision in the law that effectively allocates funds for such an activity. It was also noted that there is a weak literacy facility and poor knowledge sharing among health workers. Health information access relies mostly on print media as compared to television, radio, telephone, or the Internet. Most health workers have no Internet facility to access relevant and updated variety of health information, no distinct repository of knowledge and information in health, and no documentation on best practices and lessons learned.
The study recommended the following: standardized IEC material on health, creation of a policy that would allocate funds for the production of the IEC materials, creation of an enabling environment to nurture skills of the health workers, promotion of knowledge sharing, provision of Internet access and computer facilities, and creation of a repository of health information including best practices.